Wednesday, June 18, 2025
The Laslett has announced the appointment of Luke Dockrill as its new Hotel Manager, bringing over thirteen years of hospitality expertise to the iconic Notting Hill property. With a proven track record of leadership, exceptional service, and innovation in the luxury hotel sector, Dockrill’s appointment marks an exciting new chapter for the boutique hotel. His vast experience, particularly in high-end operations, is set to enhance the guest experience and elevate The Laslett’s status as one of Notting Hill’s premier destinations for sophisticated hospitality.
The Laslett by Living Rooms, one of Notting Hill’s premier boutique hotels, is excited to announce the appointment of Luke Dockrill as its new Hotel Manager. Dockrill, who brings over 13 years of invaluable experience in the hospitality industry, joins The Laslett after a highly successful tenure with Firmdale Hotels. Most recently, he served as the Deputy General Manager at the renowned Charlotte Street Hotel, where his leadership and commitment to exceptional guest service were crucial to the hotel’s ongoing success.
Dockrill’s appointment comes at a time of exciting growth and transformation for The Laslett, and his impressive track record in hospitality leadership is expected to elevate the guest experience to new heights. Known for his charismatic leadership style, commercial acumen, and unrelenting passion for exceptional service, Dockrill is well-equipped to lead the hotel to even greater success.
A Proven Track Record of Excellence
Luke Dockrill’s career is a testament to his commitment to the hospitality industry. Over the years, he has steadily risen through the ranks, starting from entry-level roles and advancing to senior leadership positions. His journey began as a Food & Beverage Manager, where he quickly demonstrated his ability to manage high-performing teams and create exceptional dining experiences. His expertise in food and beverage operations eventually led him to roles as Restaurant Manager and Bar Manager, further expanding his operational knowledge and enhancing his deep understanding of the guest experience.
Dockrill’s strategic insight and meticulous attention to detail helped him transition seamlessly into leadership roles. At Charlotte Street Hotel, he took on the responsibility of Deputy General Manager, where his leadership skills truly shone. His ability to manage operations, engage with both guests and staff, and maintain high standards in every aspect of hotel management helped him foster a team-oriented environment while driving commercial success. His exceptional work did not go unnoticed, as the Charlotte Street Hotel was awarded a Michelin Key in September 2024, a prestigious honor in the hospitality industry that recognizes excellence in service and operations.
Recognition for Service Excellence
Under Dockrill’s leadership, Charlotte Street Hotel garnered numerous accolades, reflecting his unwavering commitment to excellence. In 2023, the hotel was nominated for the prestigious Catey Award for Front Office Team of the Year, acknowledging the exceptional efforts of its front-of-house team. Additionally, in 2016, Charlotte Street’s restaurant team was nominated for the prestigious Catey Award for Restaurant Team of the Year, further showcasing Dockrill’s ability to build and lead high-performing teams that consistently deliver exceptional service.
These recognitions highlight Dockrill’s ability to inspire and lead teams towards achieving industry-wide recognition for their outstanding contributions. His focus on training, development, and employee empowerment ensures that his teams always operate at the highest level, delivering not only quality service but memorable guest experiences. These core principles will undoubtedly shape his leadership at The Laslett as he continues to uphold the hotel’s commitment to excellence.
Creating Unique Guest Experiences
One of Dockrill’s core strengths lies in his innovative approach to curating unique and unforgettable guest experiences. During his tenure at Charlotte Street Hotel, he played a key role in creating events and experiences that brought guests together and created lasting memories. These included popular initiatives such as film clubs, guest chef series, masterclasses, and DJ nights. These experiences went beyond traditional hospitality offerings, adding an element of excitement, engagement, and exclusivity that became synonymous with the hotel’s brand.
At The Laslett, Dockrill is dedicated to upholding and building upon this tradition of delivering outstanding guest experiences. He intends to incorporate many of the initiatives that were so well-received at Charlotte Street, ensuring that The Laslett remains at the forefront of offering unique and curated experiences for its guests. From exclusive culinary events to cultural collaborations, Dockrill’s goal is to bring the hotel’s vibrant Notting Hill location to life in a way that offers both relaxation and excitement for guests.
Dockrill’s passion for curating experiences that foster a sense of community is also evident in his commitment to creating a warm, welcoming atmosphere at The Laslett. His approach goes beyond luxury service; it’s about making every guest feel valued, offering personalized touches that resonate long after the visit. Whether it’s through expertly crafted dining experiences or bespoke events, Dockrill aims to provide a holistic experience that reflects the unique charm of Notting Hill while maintaining the hotel’s signature commitment to style and comfort.
“I’m honoured to join The Laslett, a hotel that captures the spirit and soul of Notting Hill,” said Dockrill. “I look forward to leading the wonderful team here and building on the hotel’s strong foundation, deepening our ties to the local community and delivering truly memorable experiences for every guest.”
Looking Ahead: The Future of The Laslett
Luke Dockrill has been appointed as the new Hotel Manager at The Laslett, bringing over thirteen years of hospitality expertise to elevate the guest experience at Notting Hill’s premier boutique hotel.
As Hotel Manager, Dockrill is focused on enhancing The Laslett’s reputation as a boutique hotel that offers both exclusivity and community in one of London’s most desirable neighborhoods. With his wealth of experience, particularly in luxury boutique hotels, Dockrill is uniquely positioned to take the hotel’s operations to the next level. His vision for The Laslett goes beyond preserving the hotel’s renowned service standards; he aims to break new ground in providing guests with a truly memorable and vibrant experience in one of London’s most culturally vibrant neighborhoods.
The Laslett has always prided itself on its personal and intimate service, and with Dockrill’s leadership, the hotel is poised for continued success. His vast experience and deep understanding of the hospitality industry, coupled with his passion for innovation and guest satisfaction, make him the perfect fit to lead The Laslett into its next chapter.
In summary, Luke Dockrill’s appointment as Hotel Manager at The Laslett by Living Rooms marks an exciting new era for the hotel. With his proven track record of excellence, commitment to service, and innovative approach to guest experiences, Dockrill is set to build on the hotel’s strong reputation and create lasting memories for guests in the heart of Notting Hill. Whether it’s through unique events, exceptional service, or a focus on team development, Dockrill’s leadership promises to deliver an extraordinary guest experience that reflects the very best of what London has to offer.
