Wednesday, May 28, 2025
Accelya has unveiled FLX AIViator, an innovative AI-powered platform designed to transform airline operations by turning complex data into swift, actionable insights that drive immediate revenue growth. By seamlessly integrating advanced artificial intelligence within its FLX ecosystem, FLX AIViator empowers airlines to optimize pricing, enhance forecasting accuracy, and streamline decision-making processes, enabling faster, smarter, and more profitable outcomes from day one.
Accelya, a worldwide pioneer in airline technology, has unveiled FLX AIViator — an advanced AI layer seamlessly integrated within the FLX Platform that converts airline data into immediate, revenue-boosting actions. Embedded across various Accelya solutions, FLX AIViator empowers airlines to make smarter decisions, accelerate deployment and support processes, automate pricing strategies, enhance data transparency, and deliver more precise forecasting.
Designed to deliver measurable returns from day one, FLX AIViator supports a wide range of applications including forecasting, dynamic pricing, merchandising, customer experience, operational analytics, and financial settlements. By embedding AI and machine learning at the core of both passenger and cargo workflows, it drives meaningful business outcomes across the aviation sector.
Key Launch Features Include:
- Real-Time Order Intelligence: FLX AIViator transforms live order data into an insightful, real-time analytics engine, providing end-to-end visibility across servicing, finance, pricing, and operational functions. It serves as a vital link connecting commercial and operational teams, empowering faster, data-driven decision-making. Airlines can leverage this capability to swiftly address servicing challenges, ensure bundle fulfillment, and monitor revenue recognition across various channels. This reduces inquiry resolution times by more than 10% and brings the Offer-to-Order process alive through actionable, cross-departmental insights.
- Next-Generation Dynamic Pricing: FLX AIViator continuously adjusts fares automatically in real time by analyzing current demand, competitor pricing, and customer behavior patterns—without manual intervention. This helps airlines maintain market competitiveness, prevent excessive discounts during busy periods, and safeguard premium inventory. Industry benchmarks suggest that airlines could boost fare revenues by as much as 6% using this advanced pricing approach.
- Automated Intelligent Merchandising: Employing generative and multimodal AI technologies, FLX AIViator streamlines the creation of intricate merchandising rules, cutting onboarding time by up to 85%. This enables commercial and eCommerce teams to rapidly deploy and modify tailored offers—such as seat upgrades or bundled packages including lounge access, Wi-Fi, and baggage options. The increased flexibility drives growth in ancillary revenue streams.
- Advanced Customer Support (Ask Accelya): Ask Accelya is a dedicated virtual assistant designed specifically for B2B airline users, initially focusing on Accelya’s Passenger Revenue Accounting suite. It accelerates query handling by 10%, enhances understanding of product features, and delivers consistent, high-quality responses. This benefits finance and support teams operating across different regions and time zones by improving service efficiency and reliability.
- Optimized Cargo Capacity Forecasting: Utilizing AI and machine learning models, FLX AIViator improves forecasting accuracy for saleable cargo capacity and overbooking from an existing 75-80% up to over 92%. This advancement facilitates safer overbooking practices and reduces spoilage, resulting in improved cargo yields.
“With FLX AIViator, we’re putting the ROI into AI,” said Sam Gilliland, CEO of Accelya. “Our approach is powerful and practical, focused on helping airlines move faster, engage customers more intelligently, and retail better to boost profits. What sets FLX AIViator apart is both advanced technology, leveraging the best of our own and AWS capabilities, and its openness: airlines can plug in their own models, integrate seamlessly, and stay in full control of their strategy. This is AI, with ROI, on their terms.”
Accelya has launched FLX AIViator, a cutting-edge AI platform that transforms airline data into rapid revenue-boosting actions. This innovation enables airlines to optimize pricing, improve forecasting, and make smarter decisions for immediate financial impact.
Designed for Openness. Engineered for Tomorrow.
FLX AIViator offers unmatched adaptability, allowing airlines to seamlessly integrate their own AI solutions, collaborate with chosen vendor networks, and maintain complete ownership of their strategic and technological direction. Built to operate at a large enterprise level, FLX AIViator handles a wide range of functions—from dynamic pricing adjustments and order management to cargo demand forecasting and enhancing customer engagement. Leveraging Accelya’s exclusive AI models combined with the robust AWS cloud platform, FLX AIViator provides airlines with instantaneous insights essential for navigating complexity, maximizing revenue potential, and accelerating decision-making with confidence.
