Enjoyed Most
We love the Fairmont Orchid – stayed here at least 6 or 7 times. Beautiful resort that is big enough but not a sprawling Disneyland – like resort. Staff is always great and helpful.
Corinne
Dec 31, 2024
Brea, CA, USA
Enjoyed Most
This was our second stay at the Fairmont Orchid this year and we really enjoyed everything about this resort. We took advantage of the special Travelzoo package which was $399 per nite, plus a $250 resort credit and no resort fees. We are hoping Travelzoo will offer this same package in 2025 because we will definitely return.
Other Comments
We appreciate having an adults-only pool, which makes the experience even more relaxing. It’s also a great location to explore the Kohala Coast venues. It’s a very well-maintained resort with a classic Hawaiian style but modern guest rooms. My only complaint is that there should be more drawers to store clothes and the HVAC system is rather noisy (the latter is completely correctible). Otherwise, a great value!
RANDY
Dec 27, 2024
CORONA DEL MAR, CA, USA
Enjoyed Most
Hotel is beautiful.
Other Comments
Food in the restaurants was not up to par. They forgot to give us turn down service 2/5 nights.
Niloofar
Dec 27, 2024
Los Angeles, CA, USA
Enjoyed Most
The grounds were gorgeous. We love the complimentary water bottles and refill stations everywhere!
Other Comments
They gave us a room facing the golf course (Ocean view was a stretch!). There were maintenance people and equipment coming and going all day due to some remodeling apparently. The elevators near our room were not working, and 2 large buildings had to share 1 elevator.
The place has AMAZING grounds, lovely pools, and all the things you’d want in a luxury accommodation, but we were not happy there because of their prices (drinks were $24 as an example), and, we wanted to explore the island. That is a type of accommodation you should go to and never leave the grounds. The rooms need a little more updating, like plugs for phones, some hooks for towels by the sinks….little touches that would be appreciated in a high-end accommodation.
Jazmine, one of the front desk asst managers, was nice enough to let us out of our final 3 nights. We drove down to Kailua-Kona and found a place where we felt more comfortable.
The Travelzoo deal was a very good one, just not for us as it turned out.
Sara
Dec 26, 2024
Wadsworth, OH, USA
Enjoyed Most
Excellent hotel with well manicured grounds and friendly staff. Rooms are clean with comfortable beds, but the shower area is too small. My biggest disappointment was the over-priced food and cocktails. Also the adult area of the pool should be expanded.
Other Comments
I would recommend this hotel for families with children or teens.
Samuel
Dec 22, 2024
Carmel, IN, USA
Enjoyed Most
Great resort experience overall. Love that pool was adjacent to ocean. Really appreciated “over 18” section of pool, particularly as it had great view of ocean. Resort area is relatively small making it quick & easy to get around. Brown’s Deli (“grab and go” option) was very convenient, especially since we aren’t “big breakfast” people. Room was on first floor of North Tower with view of golf course. We would have preferred to be at least one floor up. Rooms were being remodeled in this area (ours had recently been completed), so we had to deal with some light construction activity and noise. Would gladly return if another Travelzoo deal is available.
Michael
Dec 22, 2024
Menlo Park, CA, USA
Other Comments
There’s a lot to like. The beach is gorgeous and the location is about 30 min from Kona airport and Waimea. The rooms are definitely dated but clean and comfortable. I found the food to be lower quality than expected. The pizza seemed like it was a frozen pizza on a cracker. The cocktail drinks were very sugary. I don’t think I would choose to stay here again only because there are so many luxury hotels on the Big Island and I would prefer a newer one.
Amy
Dec 21, 2024
Los Angeles, CA, USA
Enjoyed Most
We had a wonderful time. We did find out that this was a slow part of the season and that the resort will be active again with younger families. And sure enough, it slowly started filling up as we we’re heading back home.
Other Comments
Find a quieter part of the season to go as a couple. It’s very romantic place to be.
Mark
Dec 20, 2024
Shoreview, MN, USA
Enjoyed Most
The Fairmont is an extraordinary place! The staff goes above and beyond to make your stay the very best it could be. We loved the grounds and the various activities offered.
Pauline
Dec 20, 2024
Hillsborough, CA, USA
Enjoyed Most
Our second visit here with Travelzoo. Our garden view room this time was by the tennis pavilion and wasn’t as nice as our previous visit. The property is showing its age; many doors need paint, especially in employee service areas that guests see. There were tiles missing in the pool. The landscaping, however, is beautiful. The A/C never got cold so we had trouble sleeping as we couldn’t cool down the room. The gym was really nice and they had a morning yoga class that was free. The free parking is convenient.
Susan
Dec 18, 2024
Deschutes County, OR, USA
